Refund and Returns Policy

Eligibility for Returns

Customers may return eligible items purchased from festivefinds within 30 days of the delivery date, provided the items are unused, undamaged, and in their original packaging.

Return Process

Initiating a Return

To start a return, contact our support team at [email protected] with your order number and reason for return. Our team will provide a Return Merchandise Authorization (RMA) number and instructions.

Shipping the Return

Return the item using a trackable shipping method. The customer is responsible for all return shipping costs unless the return is due to a defective or incorrect item.

Refunds

Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item. The refund amount will reflect the purchase price, less any applicable shipping charges.

Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired product. Exchanges are subject to product availability.

Non-Returnable Items

• Personalized or custom-made products
• Final‑sale items marked as “non‑returnable”
• Gift cards and digital downloads

User Responsibilities

Customers are expected to:

• Provide accurate contact and order information.
• Package the returned item securely to prevent damage during transit.
• Retain proof of shipment until the return is completed.
• Comply with any additional instructions provided by festivefinds.

Contact Information

For any questions regarding returns or refunds, please contact us:

• Email: [email protected]
• Phone: +1 (347) 471-4755
• Address: 3475 South 19th Way, New York, New York 10003, United States

Legal Disclaimer

festivefinds reserves the right to modify this Refund and Returns Policy at any time without prior notice. This policy does not affect any statutory rights you may have under applicable consumer protection laws.