Refund and Returns Policy
Eligibility for Returns
Customers may return eligible items purchased from festivefinds within 30 days of the delivery date, provided the items are unused, undamaged, and in their original packaging.
Return Process
Initiating a Return
To start a return, contact our support team at [email protected] with your order number and reason for return. Our team will provide a Return Merchandise Authorization (RMA) number and instructions.
Shipping the Return
Return the item using a trackable shipping method. The customer is responsible for all return shipping costs unless the return is due to a defective or incorrect item.
Refunds
Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item. The refund amount will reflect the purchase price, less any applicable shipping charges.
Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired product. Exchanges are subject to product availability.
Non-Returnable Items
- Personalized or custom-made products
- Final‑sale items marked as “non‑returnable”
- Gift cards and digital downloads
User Responsibilities
Customers are expected to:
- Provide accurate contact and order information.
- Package the returned item securely to prevent damage during transit.
- Retain proof of shipment until the return is completed.
- Comply with any additional instructions provided by festivefinds.
Contact Information
For any questions regarding returns or refunds, please contact us:
- Email: [email protected]
- Phone: +1 (347) 471-4755
- Address: 3475 South 19th Way, New York, New York 10003, United States
Legal Disclaimer
festivefinds reserves the right to modify this Refund and Returns Policy at any time without prior notice. This policy does not affect any statutory rights you may have under applicable consumer protection laws.